I would rate this contractor significantly lower if possible. The customer service I witnessed was unsatisfactory following multiple unsuccessful repair attempts, which led to a substantial financial investment with little to no return. What started as a simple leak was made worse by their services.
When addressing the relevant issues faced, the owner was unprofessional and lacking in respect/accountability.
For your own mental and financial well-being, I suggest investing in another contractor.
When addressing the relevant issues faced, the owner was unprofessional and lacking in respect/accountability.
For your own mental and financial well-being, I suggest investing in another contractor.
DO. NOT. USE. DR. LEAKS.
If I could give zero stars, I would.
Dr. Leaks is the most dishonest, incompetent, and overpriced company I’ve ever dealt with. They charged us nearly $50,000 and didn’t fix a single leak. In fact, they made things worse. Their workers are unskilled and drag out work at $260/hour—for what? Botched repairs and misdiagnoses.
We had two leaks:
1. They destroyed our roof deck door area and installed a storm door so poorly that it funneled water straight inside. That cost $10K, and the leak got worse.
2. They misdiagnosed a ceiling leak as a shower problem and charged $30K to redo a shower that didn’t need work—when the leak was actually from uninsulated A/C ducts they should’ve seen. A few months later? The same leak returned. And guess what? They wanted another $10K to “try again.”
The arrogance starts at the top with owner Alex Keating—condescending, rude, and refuses to take responsibility for his team’s failures. If you push back, he talks down to you like you’re stupid.
We eventually hired a real contractor who fixed the roof issue for $1,900. That’s less than 5% of what Dr. Leaks charged us for nothing.
And we’re not alone—read the other reviews. Their pattern is clear:
• Misdiagnose the leak.
• Overcharge for unnecessary work.
• Leave you worse off.
• Charge you again to “find” another leak.
They are predatory, unaccountable, and a complete scam. Avoid this company at all costs. They should be put out of business.
DO. NOT. USE. DR. LEAKS.
If I could give zero stars, I would.
Dr. Leaks is the most dishonest, incompetent, and overpriced company I’ve ever dealt with. They charged us nearly $50,000 and didn’t fix a single leak. In fact, they made things worse. Their workers are unskilled and drag out work at $260/hour—for what? Botched repairs and misdiagnoses.
We had two leaks:
1. They destroyed our roof deck door area and installed a storm door so poorly that it funneled water straight inside. That cost $10K, and the leak got worse.
2. They misdiagnosed a ceiling leak as a shower problem and charged $30K to redo a shower that didn’t need work—when the leak was actually from uninsulated A/C ducts they should’ve seen. A few months later? The same leak returned. And guess what? They wanted another $10K to “try again.”
The arrogance starts at the top with owner Alex Keating—condescending, rude, and refuses to take responsibility for his team’s failures. If you push back, he talks down to you like you’re stupid.
We eventually hired a real contractor who fixed the roof issue for $1,900. That’s less than 5% of what Dr. Leaks charged us for nothing.
And we’re not alone—read the other reviews. Their pattern is clear:
• Misdiagnose the leak.
• Overcharge for unnecessary work.
• Leave you worse off.
• Charge you again to “find” another leak.
They are predatory, unaccountable, and a complete scam. Avoid this company at all costs. They should be put out of business.
DO. NOT. USE. DR. LEAKS.
I strongly recommend avoiding this contractor. I observed their work from start to supposed “completion” on a project in Fishtown, and the results were alarming. A minor leak, which could have been addressed easily at first, became significantly worse after their involvement. Over the course of more than a year, the issue persisted and even escalated, with the contractor repeatedly refusing to take responsibility. I personally saw the before-and-after conditions of several parts of the job, and the decline in quality was remarkable — basic tasks were done poorly, leading to further damage. Please do your due diligence and consider other contractors before hiring this one.
Dr leaks was extremely thorough and meticulous in identifying and remediating a rooftop leak in my home. They are certainly expensive but worth it to prevent more significant damage that happened to a neighbor on my block. The staff is very accommodative and they highlight all the costs that will be incurred very clearly and do a great job of customer service. Highly recommend
We’ve had a long and incredibly frustrating experience with Dr. Leaks. Our first interaction with them was back in September 2023 when they repaired a leak in our bedroom ceiling. Unfortunately, by April 2025, the same area began leaking again. We contacted them, and to their credit, they offered 2 hours of free leak detection and determined the source was not related to the original repair.
However, after two leak detections and $3,237 spent, we are still without a report from the second visit (which took place on June 17th) and no clear solution to the ongoing leak. Even more concerning, we discovered upon returning from vacation that the leak was still active—despite them claiming to have completed a second repair.
Thankfully, we haven’t begun the cosmetic ceiling repair yet, but the fact that there has been a gaping hole in our son’s bedroom ceiling for months, with no resolution and no urgency from the company, is unacceptable. We've repeatedly followed up via email (specifically to Hanlon and Josh), asking for a basic update or an estimated timeline, but all we’ve been told is to wait for a report and response from the owner, Mr. Alex Keating. To date, we’ve received no ETA, no report, and no reassurance.
This has put us in a horrible position—waiting indefinitely with a still-leaking ceiling and the growing risk of mold, which is especially troubling in a child’s bedroom. And yet we’re made to feel like we’re stuck: switching to another vendor means starting from scratch, but staying with Dr. Leaks means being left in limbo with poor communication.
We truly hope to be able to update this review if things are ever resolved. But right now, others should be aware of the lack of accountability, the poor communication, and the stress this company has caused our family.
However, after two leak detections and $3,237 spent, we are still without a report from the second visit (which took place on June 17th) and no clear solution to the ongoing leak. Even more concerning, we discovered upon returning from vacation that the leak was still active—despite them claiming to have completed a second repair.
Thankfully, we haven’t begun the cosmetic ceiling repair yet, but the fact that there has been a gaping hole in our son’s bedroom ceiling for months, with no resolution and no urgency from the company, is unacceptable. We've repeatedly followed up via email (specifically to Hanlon and Josh), asking for a basic update or an estimated timeline, but all we’ve been told is to wait for a report and response from the owner, Mr. Alex Keating. To date, we’ve received no ETA, no report, and no reassurance.
This has put us in a horrible position—waiting indefinitely with a still-leaking ceiling and the growing risk of mold, which is especially troubling in a child’s bedroom. And yet we’re made to feel like we’re stuck: switching to another vendor means starting from scratch, but staying with Dr. Leaks means being left in limbo with poor communication.
We truly hope to be able to update this review if things are ever resolved. But right now, others should be aware of the lack of accountability, the poor communication, and the stress this company has caused our family.
I highly recommend Dr. Leaks if you're dealing with water issues in your home. I had a persistent leak caused by the improper installation of a roof deck, and it was causing damage inside the house. An earlier contractor failed to properly repair it. Dr. Leaks quickly identified the source of the problem, explained everything clearly, and got right to work. Not only did they fix the leak, but they also took care of the cosmetic damage inside. Everything looks great now. Very professional, responsive, and reliable from start to finish. A top-notch service for anyone in Philadelphia needing leak detection and repair.
So far I am very pleased with the service Dr. Leaks has provided. We have had several roofers over the years and they never looked beyond the surface to figure out what the problem was. My brothers coworker reccomended Dr leaks. We reached out to them via their website and they responded promptly. They clearly explained their services, cost and the detection and repair process. I scheduled and appointment and they were very professional. Communication was clear and consistent and they arrived exactly when they said they would. They asked me thorugh questions about the history and current issues in regard to the leak and they got to work. They were very friendly and explained eveything they did and anything the found. They showed me photos and video and even had another person come in to test for mold. When they realized the leak was in the only bathroom they made sure keep the hole they made to detect the leak small. They also cleaned up after they were finished. I'm please with their initial detection services and I'm waiting on the findings and reccomendations.
Thank you!
Thank you!
For hard to diagnose leaks, they do a great job. They will keep coming back and get the job done right. Great team and they are always very friendly and communicative, which is helpful. Would highly recommend.
I can't say enough good things about this company. My husband and I own a rental property that had a leaky ceiling in one unit that went on for 5+ years. We had contracted 3 masons, 3 roofers, 4 general contractors, a building inspector and a "window guy" over the course of time to attempt to locate and solve the problem. It cost us almost $80k in repairs and renovations...and it still leaked. We found Dr. Leaks on a online search because we were out of ideas and felt like we had exhausted options with local contractors. Every person on the team, from start to finish, was a pleasure to work with - very informative and friendly. They were able to come out quickly to water test, and immediately found numerous problems that had been missed by other contractors. We decided to proceed with their recommended repairs and after a long winter of a lot of freezing rain and ice melting, and then numerous spring storms with heavy rain and wind, we are still leak free after 6 months. We were finally able to complete the restoration of the unit and get it rented out. Many thanks to everyone at Dr. Leaks for solving what felt like a never-ending problem. Would recommend these folks to anyone with a "unsolvable" leak!
Dr Leaks was a pleasure to work with and finally solved our leak issue! We had a spot in the back corner of our house that had leaked at least twice before and after having multiple roofers and masons come out, it continued to be an issue. None of the previous people I asked to look at it did a leak test, so it was just their best guesses.
Luis came out and was here for a couple of hours, really trying to find the source of the issue. He actually found three spots in the area where water was coming in! The leak report was very detailed and included pictures, so I understood everything they found and where. The estimates for completing the work were clear. While a bit on the pricey side, the peace of mind that came with everything was worth it imo, and they were able to take care of each issue without me having to spend time finding different professionals, getting multiple quotes, and be available at different times. They did offer a discount off their hourly rate if we had them also repair the damaged interior areas, and they credited back the money spent on the leak test. The interior ceiling and wall look good as new.
It has been 3 months since the repair and the area is still dry - and we have had many downpours since then, so it has been throughly tested! Josh has also texted me to check in every few weeks to make sure everything was still good.
I recommended Dr Leaks to a coworker of mine and so far she has been thrilled with the detailed service as well. I highly recommend Dr Leaks if you want your leak to be dealt with for (hopefully) the final time!
Luis came out and was here for a couple of hours, really trying to find the source of the issue. He actually found three spots in the area where water was coming in! The leak report was very detailed and included pictures, so I understood everything they found and where. The estimates for completing the work were clear. While a bit on the pricey side, the peace of mind that came with everything was worth it imo, and they were able to take care of each issue without me having to spend time finding different professionals, getting multiple quotes, and be available at different times. They did offer a discount off their hourly rate if we had them also repair the damaged interior areas, and they credited back the money spent on the leak test. The interior ceiling and wall look good as new.
It has been 3 months since the repair and the area is still dry - and we have had many downpours since then, so it has been throughly tested! Josh has also texted me to check in every few weeks to make sure everything was still good.
I recommended Dr Leaks to a coworker of mine and so far she has been thrilled with the detailed service as well. I highly recommend Dr Leaks if you want your leak to be dealt with for (hopefully) the final time!
Excellent company with a very impressive team of knowledgeable professionals. From my initial contact with Dr Leaks I have received exceptional support and service. The leak detection process was well communicated, executed and documented. The team took great care to make certain I understood the process and findings, they were polite, professional and respectful of my home. Repairs were done by Steve who went above and beyond!! I can’t believe that we’ve had 2 heavy rains since my repair and I didn’t have a single drop of water especially since I’ve been dumping buckets for years.
Don’t waste your precious time or hard earned money anywhere else. If you have any signs of water, immediately call Dr. Leaks!!
Don’t waste your precious time or hard earned money anywhere else. If you have any signs of water, immediately call Dr. Leaks!!
DR. LEAKS! If you are on the fence, believe me, it is worth EVERY DIME!!! We've had a front porch leak "repaired" 2x from other businesses! Yet the same result after heavy or a windy rain! After days of researching, I gave Dr Leaks a call. The absolute professional handling we were offered from the initial call to follow-up contact and throughout the phases. Just wish that some time ago I let a professional diagnosis occur rather than me just tell a money grabbing company what i want! I've already typed a lot, BUT there process is one of a kind from what I've experienced.
DEFINITELY entrust Dr. Leaks with your issues! Thank You🙏🏾
DEFINITELY entrust Dr. Leaks with your issues! Thank You🙏🏾
Step 1 - Leak Detection
During our leak detection step, our leak team will do a thorough exterior inspection of your home and will identify possible entry points for water. From there they will reproduce the leak and possibly cut open an interior viewable area as well. This process allows us to replicate your leak and then create a fully customized list of repair options to fit your needs. You will need to be present for this work. After the leak detection, we will generate a leak report within approximately 14 business days. This leak report will act as your estimate for the repairs needed to get your home watertight.
Step 2 - Leak Repair
We have our own in-house repair team capable of handling the majority of your leak repairs. We can repair roofs, plumbing, stucco, windows, pilot-house doors, chimneys, sliding doors, decks, and more!
Step 3 - Cosmetic Repairs
Once your leak is fully resolved, we are able to complete any interior cosmetic repairs (drywall, painting, etc.). We highly suggest a waiting period of a few weather events that would have traditionally elicited the leak, to allow for the maximum amount of natural leak detection.
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